FREQUENTLY ASKED QUESTIONS

Do you deliver to Sconset? What are your delivery/pick up policies?
 We provide complimentary delivery to all parts of the island, including Sconset. We work closely with the realtors and homeowners to have your groceries and equipment set up prior to your arrival to Nantucket. Please note however that there are a lot of factors involved in accessing the home, especially if there were prior tenants. We guarantee all deliveries by 4 pm, unless otherwise noted by our clients/homeowners.

How does your grocery service work?
We ask that you provide a grocery list via email or fax, this can include multiple stops, as we work at an hourly rate. There are two grocery stores on island, Stop & Shop and Grand Union. Bartlett’s Farm and Annye’s provide organic food for your liking and there are many beer/wine/spirits stores on island for your favorite selections. 

What can I expect when renting equipment from ACK Fast Services? 
All of our equipment was purchased in 2009 and many items have been updated/replaced for 2010. We have a great selection of top of the line equipment and we stand behind our products as they are all JPMA, ASTM and CPSC safety certified. We sanitize all of our products between each use with the highest of standards using non toxic, environmental friendly products, such as, Seventh Generation. Upon your arrival you will find that your equipment has been set up and ready to use, making your transition into your vacation home an easier one!

Do you install Carseats?
We do not currently provide installation of carseats but all of our seats come with manuals and the local fire department will be of any assistance you may need when installing your carseats for your little ones. 

What if I lose or damage equipment? 
If you lose or damage equipment we will charge you a fee to replace that item at retail price. We ask that you return the gear in the condition it was in when delivered to you. We will look at each incident individually and exceptions will be made, for example beach toys, umbrellas, and certain children toys.

What are your cancellation policies? 
We understand that plans change, and we try to be as accommodating as possible. We do however require a cancellation notice of 14 days in peak season*. Orders cancelled within 14 days in peak season will be charged at 50% of order. *Peak season includes Daffodil Weekend, July, August, and through Labor Day weekend. 

What form of payment do you except? 
We accept American Express, Master Card, Visa, Discover and PayPal.

What does “ACK” stand for?
ACK is the Federal Aviation Administration’s official 3 letter code for Nantucket Memorial Airport. It is taken from letters in the word Nantucket. It is not for Ackerly Field, which is really a mythological name to justify using A-C-K.  The US government uses “N” for military airport installations. Thus, Nantucket and Washington’s National Airport use ACK and DCA rather than NAN or NAT.

 ***ACK has become shorthand or slang when referring to Nantucket.